Gritware Web Tracks 2011 v8.03-DOA

Gritware Web Tracks 2011 v8.03-DOA | 25 Mb

Web Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from this information including how many hours you're working for different departments, what types of problems you spend most of your time working with, weekly work reports, etc. You can set different priority levels for tickets, and assign them to the appropriate technician. Since the help desk is integrated with Web Tracks Inventory, you will know the user and equipment you're dealing with before you approach the problem. By using the help desk, you will also build a proprietary knowledge base tailored to your unique environment. Hep Desk requests may also be linked to computers, peripherals and/or software products. This allows you to maintain a problem history for your Web Tracks Inventory. Depending on the user license you purchase for Web Tracks, you may have multiple technicians using the Help Desk feature.

Browser Based

Web Tracks runs on IIS (Internet Information Services) on a computer in your environment. This makes deployment of the software extremely easy. Install it on a single computer and point your browser to the url. Web Tracks 2011 supports the following browsers:

Internet Explorer

Internet Explorer 6.0+

Google Chrome

Google Chrome 1.0+

Mozilla

Mozilla Firefox 2.0+

Netscape

Netscape Navigator 9.0+

Opera

Opera 9.0+

Safari

Apple Safari 3.0+

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